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FAQs


ORDERING

Is my order confirmed?

Thank you for your support! Orders are confirmed once payment has been completed.You'll receive an email for the Order Confirmation.

Can I amend my order after it has been confirmed and paid for?

Unfortunately, we are unable to amend any orders once they are confirmed. We process orders immediately once payment is made. Amendments may cause delay in the delivery.

Can I cancel my order?

Unfortunately, we are unable to cancel orders once it confirmed. To prevent this,  please review your shopping cart before check out. Only items showing in your Order Confirmation will be shipped.

Can I order through other means other than the website?

It is possible. Please feel free to email us at [email protected] or you can reach us via our Instagram or page and leave us a private message and we will work something out.

What do I do if I receive a faulty item or have a problem with an item ordered?

We do check every single item before shipping them to you. In the event of this, please contact us immediately at [email protected] with your order number, details and an image of the faulty items received. Please do not discard the items as we will need it to be collected back by our courier.

Can I purchase items in bulk and can I get more discounts?

Yes. We do wholesale and distribution for our nail wraps. Feel free to contact us at [email protected] if you are interested.

 

PAYMENT

What kind of payment method may I use?

  • Paypal
  • All major Credit/Debit cards


  • RETURNS AND EXCHANGE POLICY

    For defective and incorrect items, we have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:

    1. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.

    2. Items purchased as part of a set or a multi-item pack must be returned as a whole set.

    3. This return policy does not apply to items which are on sale.
    For all returns enquiry, email us at [email protected] 

     

    What do I do if I had an allergic reaction?


    Individuals who are allergic to nail polish or pregnant women are able to use our products.

    We specially curate the products we carry. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please email us a detailed description of what occurred along with the pictures. We will communicate this to the manufacturer and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.

    What happens if I am unhappy with the product I purchase or I changed my mind?

    We do not accept return of items if you have made an incorrect purchase or you changed your mind after receiving the items. Please review your cart before completing the order.

    Can I test the products before buying them online?

    As we are an online store, we do not have an option to test or see the products before purchasing them. However, please reach out to us if you have any questions about the product. Or catch us when we have pop-up stores across the island.

     

    PRIVACY POLICY

    Will my personal information be shared with third parties?

    We pride ourselves on providing a safe and secure shopping experience.

    We encrypt your information sent between your computer and our servers using SSL/TLS encryption whenever you log in to website or input any information.

    All information is kept private and confidential. We do not share or sell your personal details or data with any third parties. 

     

    OTHERS

    Are your products authentic?

    Yes. We work directly with the manufacturers to ensure that all products we sell are authentic. They are subjected to annual quality testing and site visits to ensure the quality of nail wraps and welfare of staffs.

    Can I get a list of ingredients for a product?
    100% nail varnish, they are standard for every nail wrap.

     

    Do you offer product samples?

    No, at this moment. However, please feedback in our Contact Forms if we should.

    Can I request or suggest a particular design?

    We would love to hear from you, especially about a design we do not currently carry. Feel free to send us an email at [email protected] if you are looking for a certain design and we will try our best to bring it in for you.